Return & Refund Policy

Because every order is custom printed to your artwork and dimensions, we can't accept returns for change-of-mind. We stand firmly behind our print quality and structural accuracy, though — if the product you receive differs from what you approved, we make it right.

Reprints & refunds

We offer a full reprint or refund if:

• Printing is defective (misprint, color shift beyond industry tolerance, substrate flaw).
• Structural dimensions deviate materially from the approved dieline.
• The order arrives damaged (report within 72 hours with photos — we file the carrier claim).

Not covered

• Typos, color choices, or layout errors in the artwork you approved.
• Minor print variation within industry tolerance (±10%).
• Damage caused by misuse or improper storage after delivery.

How to report an issue

Email [email protected] with your order number and photos within 72 hours of receiving your shipment. We'll confirm next steps the same business day.